1. Why do I need to upload a recent copy of my utility bill?  This document is essential to our enrollment process.  It provides us with the information we need to enroll your account.  In addition, we review your bill for any existing supplier information and ensure you do not receive termination fees from your previous supplier.
  1. How do I submit my bill copies?  You will need to scan and save a PDF or image of your bill to your computer.  Then, when filling out your enrollment form, you will be asked to “Click to Attach File”.  There are three fields with this option so that you can attach up to three bills per enrollment form.  If you have trouble scanning or attaching your bills electronically or if you have more than three accounts you would like to enroll, please email your bills to enrollment@ceateam.com or fax to 330.721.8111.
  1. What is a Third Party Authorization (TPA) for?  The Third Party Authorization enables the program to secure the best product and price combination on behalf of all participating members. Chamber program participants, other than those defined as Mercantile, have the right to rescind their enrollment with the retail supplier within seven (7) calendar days following the post-marked date on the utility’s confirmation notice.
  1. Will I receive a separate bill from my new supplier once I switch?  No, you will continue to receive only one bill from your local utility company. You will see your new supplier’s discounted rate listed on your bill.
  1. Who can I contact if I have questions or run into issues when completing the enrollment form?  You can call our helpline at 330.208.2082 or email enrollment@ceateam.com with any questions.
  1. I think I submitted my enrollment form, but I did not receive a confirmation email within 24 hours. What should I do?  Call 330.208.2082 or email enrollment@ceateam.com and we will confirm with you if we have received your enrollment information.

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