If you have questions about your utility bill, smell gas, notice a downed power line, or suspect someone is trying to scam you, it’s important to know the right number to call.
Emergencies
- Gas Leaks – If you smell natural gas or suspect a leak, evacuate the area before calling your local utility company’s emergency number and local emergency services.
- Electric Safety Hazards – If you see a fallen power line or safety hazard involving utility equipment, call the utility company’s emergency number and contact your local emergency services.
Questions About Your Utility Bill
- If you have questions about your utility bill or if you suspect someone is trying to scam you, call the utility’s customer service number located on your utility bill.
To locate your local utility’s customer service and emergency number, check your bill or simply use the list below.
Electric Customer Service Phone Numbers
- AEP Columbus Southern Power (800) 277-2177
- AEP Ohio Power (800) 672-2231
- Duke Energy Ohio (800) 544-6900
- Dayton Power & Light (800) 433-8500
- Cleveland Illuminating Company (800) 589-3101 (CEI Division)
- Ohio Edison (800) 633-4766 (OE Division)
- Toledo Edison (800) 447-3333 (TE Division)
Natural Gas Customer Service Phone Numbers
- Columbia Gas (800) 344-4077
- Dominion East Ohio (800) 362-7557
- Duke Energy Ohio (800) 544-6900
- Vectren (800) 227-1376
Emergency Phone Numbers
- Dayton Power & Light 1-800-433-8500
- AEP Columbus Southern Power 1-800-277-2177
- AEP Ohio Power 1-800-672-2231
- Ohio Edison, Toledo Edison, Cleveland Illuminating Company 1-888-544-4877
- Duke Electric 1-800-543-5599
- Columbia Gas of Ohio 1-800-344-4077
- Dominion East Ohio 1-877-542-2630
- Vectren 1-800-227-1376
- Duke Gas 1-800-634-4300